Privacy Policy – Bw Electrical

Last updated: 12/12/2025

BW Electrical is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website https://bwelectrical.uk/, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

BW Electrical

For the purposes of data protection legislation, BW Electrical is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us using the details provided on our website.

We may collect and process the following types of personal data:

• Contact information – such as your name, email address, telephone number, and any information you provide when completing a contact or enquiry form.
• Communication data – including messages you send to us via the website, email, or telephone.
• Technical data – such as IP address, browser type, device information, operating system, and usage data collected through cookies or similar technologies.

We do not intentionally collect sensitive personal data.

We collect personal data when you:

• Contact us via the website contact form
• Email or call us directly
• Browse or interact with our website (via cookies and analytics tools)

We use your personal data to:

• Respond to enquiries and provide quotations or services
• Communicate with you regarding our services
• Improve our website and user experience
• Maintain website security and performance
• Comply with legal or regulatory obligations

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent – where you have provided consent, for example by submitting a contact form
• Legitimate interests – to respond to enquiries, operate our business, and improve our services
• Legal obligation – where we are required to process data to comply with the law

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

We do not sell, rent, or trade your personal data.

We may share your data only where necessary with:

• Service providers who support our website or IT systems
• Professional advisers (such as accountants or legal advisers)
• Authorities where required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details on our website.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.